(Originally posted on Yelp: http://www.yelp.com/biz/burger-boss-seattle?hrid=fUDccqmi1RWhfsUgL2mb2Q)
So much to say, don't even know where to begin.
My boyfriend and I fell in love with this place this summer. It is within walking distance to us and the food is absolutely delicious. Did I mention I'm a big fan of their house made Boss Sauce? Give me that with onion rings, a strawberry milkshake and my couch... and yup, I am a happy woman.
Now, let's go back to my "fell in love with this place this summer" statement. After visiting multiples times, I decided to give them an awesome review. I mean, in my opinion the food is 10x better than Zippy's. The price is amazing and the food is truly full of flavor yummy goodness.
Like I said, we became regulars, told our friends about it and my boyfriend started "taking the dog our for a walk" more often, but we both know it was an excuse for him to go get some onion rings. We even signed up for their rewards program, because well.. regardless of how often you go, it's totally worth it and better than the punch card system at Zippy's. The way it works is, you can check in with your phone number while there and boom, you're done. No carrying punch cards around or leaving them at home and then not getting your visit on the card.
Sadly, their customer service started going downhill. Some of the employees were rude, careless and it was affecting the food, wait time and not to mention upsetting returning and new customers. It felt as if there was no management whatsoever. It was sad because you never want to see that happen, especially to a new business in your neighborhood, but it did.
I am very active on social media, so when we had a horrible experience during our last visit... let's just say I made sure to let everyone heard about it. I tagged them on a post on Twitter, left a Google review and of course expressed my frustration on here, as many as other customer were doing. I couldn't help but to agree with them. Something had to be done by the owners, pronto! We had no plans on going back at all and when you are a new business you can afford to have unsatisfied customers because you end up losing clients and getting poor reviews.
Now, this is the part where I want to give a shout out to the owners. As I said earlier, I had no intention on going back, but they changed my mind. They are taking the comments very seriously. How serious? Well, they are going out of their way to reach out to those unsatisfied customers and doing anything in their power to fix things.
They've hired new staff and are in the process of whipping everything into shape. It seems as if they are working hard to provide proper training and expect to see improvement immediately. To me, that's amazing. Not many owners go out of their way or even care about what us Yelpers have to say. It's not easy to track everyone down, but they are doing their best. And for that, they have my respect and once again, my business.
If you had a bad experience, I strongly recommend you give them another chance. Burger Boss is a great spot! If you read the poor reviews, you will see one thing in common... unsatisfied customers due to careless employees. Well, that's no longer an issue and the food still pretty darn good, in fact it never changed. It was the poor customer service that was making the experience a bad one. In fact, those employees are no longer working there. So there is nothing keeping you from those battered golden crisp to perfection onion rings.
So yeah... this is probably one of my longest Yelp reviews. But this is the point of reviews. In the same way I wanted everyone to know about my bad experience, now I want everyone to know how happy I am to see owners care about their business and go out of their way to make changes.
Take my word for it! Go check them out and come back and let us know what you think. Negative reviews can hurt businesses, so if you do have a bad experience ask to speak to management or even leave a note for the owners. I am confident they will go out of their way to make it right.
Ok, I'll get off my soapbox now.
